Onyx Chauffeur is a chauffeur service in Austin, Texas. This page explains what we collect through onyx-chauffeur.com, how we use it, and the choices you have. Questions? Email concierge@onyx-chauffeur.com or call (512) 838-3075.
What we collect
- Contact details: your name, email and mobile number when you book a ride or request a quote.
- Trip details: the service, date and time, pickup and drop-off, flight number or airline for airport trips, number of passengers, hours, and any notes you add.
- Account details, if you create one: your name, email, phone and password, or your Google sign-in. An account is optional. You can book without one.
- Site usage: on onyx-chauffeur.com we use Google Analytics, which sets cookies and records things like the pages you view, your device and browser, your approximate location, how you found us, and which steps of the booking form you reach. We don't send your name, email, phone number, addresses, flight details or notes to Google Analytics.
How we use it
- To quote, confirm and run your ride, and to check it against our schedule.
- To contact you about your booking, including your confirmation email.
- To understand how the site is used and make it better (usage data only).
We don't send marketing texts or emails without your consent.
Who we share it with
We don't sell or rent your personal information. We share it only with the service providers that run our business:
- Lovable and Supabase, which host this website and store booking requests and accounts.
- Resend, which delivers our booking emails.
- Stripe, which processes card payments and stores your card details.
- Google, for our business calendar and email (ride bookings are added to our calendar, and bookings and quote requests are emailed to us), Google Maps, to calculate trip distance, Google Analytics, and Google sign-in if you choose it.
We may also share information when the law requires it.
Payments
Payments are processed by Stripe. When you pay, your card details go directly to Stripe for that payment. Onyx does not store your card, and nothing is charged later. No card-processing fee. Refunds follow our Terms: a full refund if cancelled at least 24 hours before pickup, a 50% refund if cancelled 6 to 24 hours before pickup, and no refund under 6 hours or for a no-show. SXSW bookings need 72 hours' notice for a full refund, and F1 bookings need 7 days. Weather and force majeure rides are rebooked without penalty. Stripe's privacy policy: https://stripe.com/privacy.
How long we keep it
We keep booking information as long as we need it for your rides and for our business and tax records. Google keeps Analytics data for the retention period set in our Analytics account.
Your choices
- See or delete your information: email concierge@onyx-chauffeur.com and we'll help. We may need to keep some records for legal or tax reasons.
- Opt out of analytics: block or clear cookies in your browser, or install Google's Analytics opt-out browser add-on.
Security
Information you send through this website travels over an encrypted (HTTPS) connection. No website is completely secure, so please don't put sensitive information like card numbers in the notes field.
Children
This website isn't directed at children under 13, and we don't knowingly collect their information.
Changes to this policy
If we change this policy, we'll update this page and the effective date at the top.
Contact
Onyx Chauffeur, Austin, Texas
concierge@onyx-chauffeur.com · (512) 838-3075
Arrive in Onyx.